Frequently Asked Questions

Can I integrate Re-flow with Sage or QuickBooks or even my antiquated job management system?

Re-flow has an API, so a whole host of third party systems, such as Sage, can push data to it or get data from it.


I’m only going to need 3 user accounts, does that mean the monthly cost could be cheaper for me?

Afraid not, our minimum number of users is 10. By all means, you can use only 3 of those accounts, but you’ll still be paying for 10.


Is all my data going to be secure?

Yes, absolutely. All data sits behind an SSL. Our servers are monitored 24/7 and include tripwire software which alerts us to any unusual activity. Finally, we back up all your data everyday, on a 30 day cycle, so even if there was a catastrophe, we can restore your data.


Some of my field team shy away from technology, how will they take to this?

We understand this issue – we’ve got lots of customers who said the same thing and so we have spent a lot of effort making the app really intuitive and easy to use. Much of the data is auto completed, actually making the process of form filling a lot quicker and easier than it would be on paper. The layout is simple and buttons are a good size. There’s a tool to change the text size and because the app is completely native, it integrates easy-to-learn swipe gestures.


Can I access the dashboard from my computer at home and will I have to install special software?

You access the dashboard through a standard web browser and all the data is hosted in the cloud – so you can access it from any PC, Mac, laptop... even a tablet, anywhere in the world. You don’t need special software.


Some members of my field team want to use the app on their own phones – is that possible?

Yes. The app your team will use in the field, works on iOS 8+ on the iPhone and iPad and Android: 4.4+ phone and tablet. It also rescales to any device screen size.