PAS 2080

Re-flow referrals

Terms and conditions

Application of these terms
  1. These terms apply to the use of our client referral program and apply to those making a referral under the program. These terms may be updated by us at any time without notice and any changes will apply to referrals received by us on or following the date that the updated terms are made accessible on our website.
  2. The following definitions are used within these terms:

Affiliate(s): means, in relation to a company, that company, any subsidiary or holding company of that company and any subsidiary of a holding company of that company.

Customer: means a legal person that is a Re-flow customer.

Re-flow, we, our, us: means Workflow Management Ltd trading as Re-flow, a company incorporated in England and Wales (with company number 11202964) whose registered office is at The Mount, 72 Paris Street, Exeter EX1 2JY.

Referred Customer: means a Valid Referral that subsequently enters into an agreement with Re-flow for the provision of Re-Flow’s service.

Reward: means (i) where an individual person makes a Valid Referral, a one-off payment of £500 (Individual Reward); or (ii) where a Customer makes a Valid Referral, a discount of 10% discount on Re-flow’s charges capped at £50 per referral per month for up to 12 months per Referred Customer (Customer Reward).

Valid Referral: means the referral of a prospective customer that is not (i) already a Customer of Re-flow; (ii) an Affiliate of the Customer making the referral or otherwise under common ownership and/​or management with the Customer; (iii) already in discussions or negotiations with Re-flow; or (iv) already registered as a referral from another Customer or individual.

You/​your: means the person making a referral to Re-flow subject to these terms.

Referral and validation
  1. Any Customer or individual (whether employed by a Customer or acting independently) may refer prospective customers for Re-flow’s service. If you wish to make a referral, please complete the referral form at www​.re​-flow​.co​.uk/​r​e​f​e​rrals.
  2. On receipt of a referral, Re-flow shall assess (in its sole discretion) whether the referral is a Valid Referral. No Reward shall be due to you in relation to any referral that is not deemed to be a Valid Referral, even where we subsequently enter into a contract for the provision of our services with the referred person. 
Rewards
  1. Where a Valid Referral becomes a Referred Customer, and provided it does not cancel, terminate or fail to pay for any services within three (3) months of becoming a Referred Customer, Re-flow shall notify you and arrange for the Reward to be paid or applied to your account. Only one Reward is payable for each Valid Referral that becomes a Referred Customer and you must choose whether this is paid as an individual Reward or a Customer Reward. If a Referred Customer cites multiple individuals within a Customer organisation as the referrer, it is for the Customer and those individuals to determine the Reward type and recipient but only one Reward is due for each Referred Customer.
  2. If receiving an Individual Reward, it is your responsibility to ensure that you can accept the Reward under your conditions of employment and for reporting receipt of the Reward in accordance with any internal policies and procedures applicable to you.
  3. A Customer Reward is only payable as a discount applied against Re-flow’s charges and is not available as a cash alternative, nor is it transferrable. The Customer Reward shall cease to be payable if either you or the Referred Customer cease to be a Customer of Re-flow.
  4. You may opt for the Individual Reward to be paid to a UK charity of your choice. If you do so, we will pay the appropriate amount directly to your designated charity as a one-off donation. The selected charity must be registered with the Charity Commission for England and Wales (or equivalent regulator in another part of the UK) and must accept one-off donations via online card payment or bank transfer. We will provide proof of payment on request and will let you know if we are unable to make the payment for any reason, including due to the charity not meeting our requirements.
Other key terms
  1. Re-flow may cancel or withhold any Reward without liability where it discovers or suspects that any fraudulent conduct or breach of these terms has occurred. In particular, where Re-flow discovers that you and a Referred Customer are Affiliates or otherwise associated parties, Re-flow may cancel or withhold any Reward and suspend any future participation in the referral program.
  2. The referral program is discretionary and may be modified or revoked at any time by Re-flow without prior notice and Re-flow may suspend or terminate a person’s ability to participate in the referral program at any time and for any reason.
  3. Any referral made by you is on your own account and you agree that you are not acting on our behalf or with our authority. In particular, you have no authority to represent Re-flow or make commitments on our behalf. No agency or other relationship of trust exists between you and Re-flow.
  4. These terms and any dispute or claim arising out of or in connection with them shall be subject to English law and the exclusive jurisdiction of the English courts.