FAQs

The Re-flow app works on iOS 14+ on the iPhone and iPad (supported by iPhone 6s and above) and Android 7+ phones and tablets.

Your device/app store region must be set to UK or Ireland.

Your device needs to have built in GPS/location functions (a common tell for this is whether the device supports a SIM card.)

Your device needs to have a built in camera.

Your device needs to have standard security/firmware - the device must not be modified (e.g. jailbreaking or rooting) as it may affect compatibility with the app store.

It’s essential that all of your operatives are on Re-flow version 1.9.001 or higher to ensure that they can use the app successfully.

There is no exact storage space requirement for the App, as this will fluctuate dependent upon your company's usage levels (files and photos require the most space.)

Unfortunately, due to the nature of technological advances, these system requirements aren’t optional. If your device is below these minimum operating systems, then the Re-flow will not function, and a newer device will be needed.

Afraid not, our minimum number of users is 10. By all means, you can use only 3 of those accounts, but you’ll still be paying for 10.

We understand this issue – we’ve got lots of customers who said the same thing and so we have spent a lot of effort making the app really intuitive and easy to use. Much of the data is auto completed, actually making the process of form filling a lot quicker and easier than it would be on paper. The layout is simple and buttons are a good size. There’s a tool to change the text size and because the app is completely native, it integrates easy-to-learn swipe gestures.

Yes. The app your team will use in the field, works on iOS 12+ on the iPhone and iPad and Android: 7+ phone and tablet. It also rescales to any device screen size.

There is no waiting period for trial users. Without a trial you will have your system accessible within 2 working days from your confirmation receipt. Your system will then be ready to use and you will be free to enter your records and data.

Support is offered via our ticket system – accessed through the Re‐flow dashboard and by telephone. We monitor the Re‐flow system and our hosting services 24/7.

We welcome office visits, online screen sharing and have professional services available for site visits.

You access the dashboard through a standard web browser and all the data is hosted in the cloud – so you can access it from any PC, Mac, laptop... even a tablet, anywhere in the world. You don’t need special software.

Re-flow has a customs built connector for the major accountancy platforms such as Sage Business Accounting, Xero and Quickbooks. We also connect to Hubspot's free CRM platform.

We have a REST API, so a whole host of third party systems can push data to it, or get data from it. API access is available on our Enterprise package.

Yes, absolutely. All data in transit is encrypted over SSL, the servers are protected with DDoSX (DDos protection), WAF (Web Application Firewall) and Threat Monitoring/Threat Response. Finally, we back up all your data everyday, on a 30 day cycle, so even if there was a catastrophe, we can restore your data. Re-flow servers are monitored 24/7.

Re-flow Plus rolls out with 50GB storage, Plus clients find this meets their needs with enough space to store 100,000 photos! Additional 50GB storage blocks can be added as required. Enterprise clients roll out with 100GB.