Q: Can I see a demo of Re-flow in action?

Absolutely. You can book a live demo with our experienced team – we’ll listen to your goals and needs and discuss your way of working. Then we’ll walk you through the platform and show you the many ways that the software can help. Take a look at our video case studies to see Re-flow in action in your industry.

Q: Is Re-flow an end-to-end operations platform?

Yes. Re-flow brings all your field processes together in one piece of software. It’s a complete field management solution, covering everything from job scheduling and HSE reporting to timesheets, forms, asset management, compliance tracking, auditing, reporting, and more. This allows for: Connectivity between assets and the scheduler Automated service/MOT/qualification reminders Drag and drop and autofill scheduling from a list of assets Full visibility of sites Data KPIs for more robust management A flawless audit trail with accountability at every step

Q: Does Re-flow cater to my specific industry?

Re-flow is used by hundreds of companies across the UK in multiple industries: Highways (traffic management, road markings, surfacing, barriers) Civil engineering Commercial landscaping and arboriculture Construction and groundworks Utilities Rail infrastructure Maintenance & forestry Companies include Breedon Group, Colas, FM Conway, Highway Care, MV Kelly, Kiely Group, Heffernan Utilities, and many more. Watch case studies of Re-flow elevating compliance and boosting productivity in your industry.

Q: What do existing Re-flow clients say about the software and service?

Re-flow customers report big improvements in visibility, compliance, safety, and efficiency across their workflow. For example, LAML , QMS , and R&C Williams reported a 100% increase in HSE reporting, while MV Kelly submit over 15,000 forms and 18,000 images a month through the platform – all automatically stored on the database ready for auditing. On Re-flow’s flexibility, Jamie O’Sullivan, business development manager for TMI said, ‘Without [Re-flow’s] customisation, we wouldn't be able to tailor forms to our clients, our specific needs and our sector. It's what makes TMI stand out compared to our competition.’ Greg Clark, managing director of QMS said, ‘After the completion and submission of the very first form, we knew we had hit the jackpot with Re-flow.’ Discover more in our case studies section . And here’s a list of recent articles that show clients meeting specific aims with Re-flow: See how LAML used Re-flow to stay audit ready 24/7 See how TMI used Re-flow to develop KPIs and improve on-site standards See how companies navigate their concerns around digital transformation

Q: What size businesses use Re-flow as a workforce management app?

Re-flow works for businesses of all sizes – from specialist contractors with 20-30 staff, right through to national operators with thousands of employees and subcontractors. Its flexibility means it is well positioned to scale as your business grows – that’s part of the benefit of choosing Re-flow. Regular updates and scalability make it a single long-term solution. Examples of businesses using Re-flow include Breedon Group , Colas, FM Conway, Highway Care, MV Kelly , Kiely Group, Heffernan Utilities, and many more. These companies represent a variety of industries within UK infrastructure: Highways (traffic management, road markings, surfacing) Civil engineering Commercial landscaping and arboriculture Construction and groundworks Utilities Rail infrastructure Maintenance & forestry Watch the MV Kelly case study to see how large operations excel when using Re-flow.

Q: Is Re-flow associated with any industry bodies or partners?

When you choose Re-flow you can rest assured that we work closely with industry bodies. This means that new regulations and feature opportunities are incorporated regularly into the software. Currently, Re-flow is endorsed by: Greener highways LCRIG RSMA RSTA TMCA

Q: Can field service management software help ensure compliance?

Yes. Re-flow makes compliance much easier by keeping accurate records of every action and form submission across the business. Whether it’s HSE forms, permits, audit documents, or ISO requirements, data is logged instantly, stored securely, and available for review at any time. This keeps you audit-ready 24/7 and reduces the risk of missed paperwork. The software also helps guarantee the completion of compliance workflows like risk assessments and defect reports, and the meeting of requirements like having correctly qualified staff on site and adhering to the working time directive. Articles of interest: See how LAML used Re-flow to stay audit ready 24/7 5 ways to master health & safety with field management software

Q: What is field service management? And how does it compare to field management (without the word ‘service’) like Re-flow?

Field management/Operations management There is a big difference between ‘field service management’ and ‘field management’ (also known as ‘operations management’). To illustrate the difference, Re-flow provides field and operations management software for site work in the following industries: Highways (traffic management, road markings, surfacing) Civil engineering Commercial landscaping and arboriculture Construction and groundworks Utilities Rail infrastructure Companies using Re-flow often have huge numbers of site workers spread out on multiple projects across large areas. Only ‘field management’ software (not ‘field service management’ software) has the features needed to meet the demands around communication, planning, compliance, auditing, reporting, and safety at that scale. Field Service Management Field service management is used in industries that provide services like installation, maintenance, and repair of equipment and systems. This might be anything from lifts and boilers to plumbing, fire safety systems, and air conditioning. Field service management service teams can be sent to any type of site, from residential and commercial to infrastructure. See case studies of businesses using field management software

Q: Is there a minimum number of users?

Yes. Re-flow requires a minimum of 10 users. That’s across the app (used on sites) and dashboard (used in the office). The software is designed in part for large, complicated operations with hundreds of users or more – but it can also support smaller businesses as they grow. The ability of the software to scale is one of the key reasons why Re-flow is ‘the only field management you’ll ever need.’

Q: Does the per user pricing apply to both office and app users?

Yes. Pricing is based on the number of active users, regardless of whether they primarily work on the app or the office dashboard. Although we advise a call to our team to discuss your options, here are a few essential details on our pricing: User cost: £36.50 (pay annually) £38.50 (pay monthly) 10 users minimum, and a 3-year contract

Question 1

What is Re-flow Field Management?

Accepted Answer

Re-flow Field Management is a software platform designed to help organisations—especially those in highways (traffic management, road markings, surfacing), civil engineering, utilities, groundworks and construction—manage their field operations more efficiently. It provides tools for digital project management, compliance tracking, team communication, and real-time data capture.

Key features of Re-flow Field Management:

Project Scheduling & Management
- Assign tasks to field teams
- Schedule jobs, monitor progress in real-time
- View jobs on a calendar or map
Mobile App for Field Teams
- Operatives receive job details on their mobile phones or tablet devices
- Can fill out forms, upload photos, and capture signatures on-site
- Works offline, syncing when back online
Digital Forms & Compliance
- Build out your own forms with our no code form builder
- Health & safety checklists
- Risk assessments (RAMS)
- Vehicle checks and site audits
- Ensures regulatory compliance and record-keeping
Real-Time Communication
- Teams stay connected with live updates and messages
- Office staff can send alerts or changes instantly
- Automation that carves powerful workflows, updating your records, dashboard and job progress.
Asset & Resource Management
- Track usage of vehicles, tools, and materials
- Log maintenance and usage history
- Full audit trail of defect reporting, that auto updates scheduling
Reporting & Analytics
- Generate reports on productivity, compliance, and performance
- Export data for stakeholders or audits
Integration & Customisation
- Can integrate with accounting systems (Sage, Xero and Quickbooks), CRM (Hubspot), and ERPs (Oracle Netsuite, IFS) as well as telematics software like Samsara or any other system with an API.
- Highly configurable for different industries or workflows

Industries That Currently Use Re-flow:

Highways and traffic management
Civil engineering
Construction
Landscaping and arboriculture&

Question 2

Will Re-flow be a good fit for my specific industry?

Accepted Answer

Re-flow is typically a good fit if your industry involves:

Mobile/Field-based Teams
- Operatives and teams working on-site: construction crews, gangs, inspectors, engineers, managers, SHEQ inspectors etc.
Job Scheduling & Compliance Requirements
- You need to manage multiple jobs, projects, keep up with safety regulations, and maintain detailed records and reports.
High Documentation Needs
- Paperwork like risk assessments, permits, safety checks, and work reports. Other examples can include: LOLER, POWRA, vehicle defect reports, DRS, time and attendance etc.
Asset/Equipment Tracking
- Vehicles, tools, and equipment that need to be logged and managed.
Proof of Work
- You need photos, signatures, and GPS logs as evidence of task completion.

Industries that already benefit from Re-flow include:

Hundreds of organisations across the UK that use Re-flow include: Breedon Group, Colas, FM Conway, Highway Care, M V Kelly, Kiely Group, Heffernan Utilities and more.

Construction & Civil Engineering
Highways: traffic management, surfacing and road marking
Utilities & Environmental
Commercial Landscaping & Arboriculture
Rail & Infrastructure
Maintenance & Forestry

Re-flow may not be the best fit if:

Your business is mostly office-based only.
You don’t need real-time job tracking, scheduling, or form compliance.
You have a micro business.

Would you like to see Re-flow’s features in detail?

View Re-flow features.

Question 3

What are the common challenges addressed by field management software?

Accepted Answer

Field management software like Re-flow is designed to solve a number of common and costly challenges that businesses face when managing sites or operations. Here's a breakdown of the most frequent problems it helps address:

1. Disorganised Job Scheduling & Dispatching

Challenge: Paper-based schedules, Excel spreadsheets, text messaging, WhatsApp, poor performing digital systems, multiple digital systems with siloed data or manual systems often lead to confusion, delays, and friction in operations.

Solution: Centralised job scheduling with live updates, automation and instant two way communication ensures that the right person is assigned to the right task at the right time, with real-time visibility for managers.

2. Excessive Paperwork & Lost Forms

Challenge: Physical forms get lost, damaged, or returned late, causing delays and non-compliance.

Solution: Digital Re-flow forms for safety checks, job sheets, Daily Record Sheets, and inspections are completed on mobile phones and tablet devices - submitted instantly.

3. Health & Safety Compliance Risks

Challenge: Incomplete or missing documentation like risk assessments or PPE checks can lead to legal exposure or safety failures.

Solution: Pre-built compliance workflows (RAMS, site audits, incident reporting) ensure that teams follow safety protocols and generate time-stamped proof.

4. Lack of Real-Time Visibility

Challenge: Office staff don’t know where teams are, what’s been completed, or if something has gone wrong on-site.

Solution: Real-time job tracking, location updates, and mobile photo uploads give full visibility across all projects.

5. Poor Resource and Asset Management

Challenge: Equipment and materials are overbooked, underutilised, or not tracked, leading to losses and inefficiencies.

Solution: Asset tracking tools log who used what, when, and where — improving accountability and usage tracking.

6. Inefficient Communication

Challenge: Field teams and office staff rely on calls, texts, or emails that can be missed or delayed.

Solution: In-app messaging and automatic alerts keep all parties informed instantly, reducing miscommunication.

7. Limited Performance Data & Reporting

Challenge: Without good data, it’s hard to track productivity, spot delays, or prove value to clients.

Solution: Automated reporting tools deliver metrics on job status, time on task, compliance rates, and more.

8. Lack of Proof of Work<

Question 4

What are the challenges of integrating field management software?

Accepted Answer

Common Challenges of Integration (and how Re-flow Helps)

1. Resistance to Change

Challenge: Field teams or office staff may be used to paper-based or legacy systems and reluctant to adopt something new.

How Re-flow Helps:

User-friendly mobile app with intuitive workflows
The Re-flow team understand your terminology, industry and workflows, and have helped hundreds of organisations across Highways, Civils and Construction
Offline functionality, so staff can use it anywhere without worrying about signal
Onboarding support, project management, site visits & training to help teams get up to speed quickly

2. System Compatibility / Data Silos

Challenge: Businesses often rely on other tools for HR, accounting, CRM, etc. Integration can be hard if field software doesn’t “talk” to these systems.

How Re-flow Helps:

Custom API integrations and out the box connectors to popular systems (e.g., Sage, Xero, QuickBooks, HubSpot, Oracle NetSuite, IFS, Samsara)
Exportable reports and CSVs for easy data transfer if direct integration isn’t possible
Modular architecture, so it can scale, flex and adapt over time

3. Data Migration & Setup

Challenge: Moving from old spreadsheets, job sheets, or forms to a digital system can be messy and time-consuming.

How Re-flow Helps:

Implementation support from the Re-flow team
Form builders, support options, and templates make it easy to recreate existing paperwork digitally
Pre-built workflows for common field tasks save time in setup

4. Connectivity & Offline Limitations

Challenge: Field teams often work in remote areas with poor connectivity, which can disrupt app functionality.

How Re-flow Helps:

Offline-first mobile app: workers can fill out forms, take photos, and capture signatures offline — the app syncs automatically when signal is restored.

5. Training & Adoption

Challenge: New software often requires significant training, and mistakes can slow down operations during the learning phase.

How Re-flow Helps:

Hands-on training and customer

Question 5

Can I see a demo of Re-flow in action?

Accepted Answer

Absolutely. You can book a live demo with our experienced team – we’ll listen to your goals and needs and discuss your way of working.

Then we’ll walk you through the platform and show you the many ways that the software can help.

Take a look at our video case studies to see Re-flow in action in your industry.

Question 6

Is Re-flow an end-to-end operations platform?

Accepted Answer

Yes. Re-flow brings all your field processes together in one piece of software.

It’s a complete field management solution, covering everything from job scheduling and HSE reporting to timesheets, forms, asset management, compliance tracking, auditing, reporting, and more.

This allows for:

Connectivity between assets and the scheduler
Automated service/MOT/qualification reminders
Drag and drop and autofill scheduling from a list of assets
Full visibility of sites
Data KPIs for more robust management
A flawless audit trail with accountability at every step

Question 7

Does Re-flow cater to my specific industry?

Accepted Answer

Re-flow is used by hundreds of companies across the UK in multiple industries:

Highways (traffic management, road markings, surfacing, barriers)
Civil engineering
Commercial landscaping and arboriculture
Construction and groundworks
Utilities
Rail infrastructure
Maintenance & forestry

Companies include Breedon Group, Colas, FM Conway, Highway Care, MV Kelly, Kiely Group, Heffernan Utilities, and many more.

Watch case studies of Re-flow elevating compliance and boosting productivity in your industry.

Question 8

What do existing Re-flow clients say about the software and service?

Accepted Answer

Re-flow customers report big improvements in visibility, compliance, safety, and efficiency across their workflow.

For example, LAML, QMS, and R&C Williams reported a 100% increase in HSE reporting, while MV Kelly submit over 15,000 forms and 18,000 images a month through the platform – all automatically stored on the database ready for auditing.

On Re-flow’s flexibility, Jamie O’Sullivan, business development manager for TMI said, ‘Without [Re-flow’s] customisation, we wouldn't be able to tailor forms to our clients, our specific needs and our sector. It's what makes TMI stand out compared to our competition.’

Greg Clark, managing director of QMS said, ‘After the completion and submission of the very first form, we knew we had hit the jackpot with Re-flow.’

Discover more in our case studies section.

And here’s a list of recent articles that show clients meeting specific aims with Re-flow:

Question 9

What size businesses use Re-flow as a workforce management app?

Accepted Answer

Re-flow works for businesses of all sizes – from specialist contractors with 20-30 staff, right through to national operators with thousands of employees and subcontractors.

Its flexibility means it is well positioned to scale as your business grows – that’s part of the benefit of choosing Re-flow. Regular updates and scalability make it a single long-term solution.

Examples of businesses using Re-flow include Breedon Group, Colas, FM Conway, Highway Care, MV Kelly, Kiely Group, Heffernan Utilities, and many more.

These companies represent a variety of industries within UK infrastructure:

Highways (traffic management, road markings, surfacing)
Civil engineering
Commercial landscaping and arboriculture
Construction and groundworks
Utilities
Rail infrastructure
Maintenance & forestry

Watch the MV Kelly case study to see how large operations excel when using Re-flow.

Question 10

With so many features, is Re-flow difficult to learn and use?

Accepted Answer

Not at all. The system is designed to be easy to use.

Here’s an overview of the app and dashboard.

Question 11

Is Re-flow associated with any industry bodies or partners?

Accepted Answer

When you choose Re-flow you can rest assured that we work closely with industry bodies. This means that new regulations and feature opportunities are incorporated regularly into the software.

Currently, Re-flow is endorsed by:

Greener highways
LCRIG
RSMA
RSTA
TMCA

Question 12

Can field service management software help ensure compliance?

Accepted Answer

Yes. Re-flow makes compliance much easier by keeping accurate records of every action and form submission across the business.

Whether it’s HSE forms, permits, audit documents, or ISO requirements, data is logged instantly, stored securely, and available for review at any time. This keeps you audit-ready 24/7 and reduces the risk of missed paperwork.

The software also helps guarantee the completion of compliance workflows like risk assessments and defect reports, and the meeting of requirements like having correctly qualified staff on site and adhering to the working time directive.

Articles of interest:

Question 13

What is field service management? And how does it compare to field management (without the word ‘service’) like Re-flow?

Accepted Answer

Field management/Operations management

There is a big difference between ‘field service management’ and ‘field management’ (also known as ‘operations management’).

To illustrate the difference, Re-flow provides field and operations management software for site work in the following industries:

Highways (traffic management, road markings, surfacing)
Civil engineering
Commercial landscaping and arboriculture
Construction and groundworks
Utilities
Rail infrastructure

Companies using Re-flow often have huge numbers of site workers spread out on multiple projects across large areas.

Only ‘field management’ software (not ‘field service management’ software) has the features needed to meet the demands around communication, planning, compliance, auditing, reporting, and safety at that scale.

Field Service Management

Field service management is used in industries that provide services like installation, maintenance, and repair of equipment and systems. This might be anything from lifts and boilers to plumbing, fire safety systems, and air conditioning.

Field service management service teams can be sent to any type of site, from residential and commercial to infrastructure.

See case studies of businesses using field management software

Question 14

How much money can I save with Re-flow?

Accepted Answer

To give you a quick idea of Re-flow’s impact, we’ll answer this question with some examples from other businesses.

(And of course, our team are always on hand to take a call and to investigate your specific operations and the benefits Re-flow can bring to your operations.)

Savings at scale: 10 admin workers and 300 operatives

The following figures have been extrapolated from our case study on Re-flow client LAML. The information can also be found in our free-to-download Re-flow Return on Investment explainer document – which covers more than just financial savings, including compliance and safety improvements.

Some of Re-flow’s great strengths are digitally streamlining daily site and office workflows, improving communication, and making document delivery instant via the cloud. In the past, many of these processes have been time consuming and ultimately have a negative impact on the smooth running of your projects.

Re-flow has the opposite effect. For teams of 10 admin workers and 300 operatives, Re-flow’s ability to save time and improve the cost benefit of the wages you spend every day. Teams boost productivity and face less downtime – they get more done, quicker. This adds up:

200 admin hours saved per month
2,250 on-site hours saved per month
£28,000 - £40,000 saved on admin worker pay per month (based on £14.50 - £20 hourly wage)
£33,700 - £45,000 saved on on-site worker pay per month (based on £15 - £20 hourly wage)
A potential total of £741,00 - £1,020,000 saved per year

Of course, these kinds of figures need to be scaled up or down depending on your company’s size, but they should give an idea of the significant amount of savings that could be made. Read about the features that make this possible.

And there are other areas where Re-flow can help you save money – and generate more of it too.

Re-flow clients report 100% increases in HSE reporting, compliance, and auditability. Better run operations reduce the risk of fines, cements positive relationships with clients, and leads to the kind of standards and professionalism that leads to more work.
Streamlined operations, no delays, no rework, and no issues mean no surprise costs. Features like in-app document, permit, and certificate access, instant delivery of updates and documents between site and office, and full audit trails and records for clients ensures your work is done properly, on time, and to specification.

For more information download the free Re-flow Return on Investment explainer document.

Question 15

What return on investment (ROI) can I expect when switching to Re-flow?

Accepted Answer

This is an excellent question. We can provide some insights for you by looking at the many reported ROIs from our clients, all of which are covered in our free Re-flow Return on Investment explainer document.

Here are some data highlights extrapolated from the use of Re-flow with our client LAML.

For teams of 10 admin workers and 300 operatives the savings can be transformative:

200 admin hours saved per month
2,250 on-site hours saved per month
£28,000 - £40,000 saved on admin worker pay per month (based on £14.50 - £20 hourly wage)
£33,700 - £45,000 saved on on-site worker pay per month (based on £15 - £20 hourly wage)
A potential total of £741,00 - £1,020,000 saved per year

Beyond the numbers: the wider ROI of digital transformation

While financial savings are significant (of course), there are other areas where field management software generates a significant return. Digital solutions like Re-flow reshape day-to-day operations in hugely impactful ways. These benefits are often harder to quantify but can be just as valuable for long-term, healthy operations:

Operational efficiency
Digital workflows reduce wasted effort and duplication across every team. With job scheduling, live tracking, and instant reporting, businesses report:

Thousands of hours saved per year across admin and site teams
A complete elimination of paperwork
A seamless flow of information, documents, and forms between site and office
Faster job cycles, clearer audit trails, and better communication

The impact is simple: fewer bottlenecks, more productive teams, no siloed working, and time returned to leaders to focus on strategy rather than chasing information.

Compliance and safety
Strong compliance cultures are difficult to build when processes rely on paperwork and memory. With digital checks, integrated HSE workflows, and real-time alerts, companies achieve:

100% compliance with on-site paperwork
100% incident capture with faster responses
Consistent training records and skills matrices with notifications when these are expiring or need updating

This proactive approach reduces risk and strengthens client trust, while also protecting operatives and the public.

Clarity for leadership
Perhaps the most strategic return comes from visibility. Dashboards and analytics turn live operational data into actionable insight. This allows leaders to:

Make faster, evidence-based decisions
Deploy resources more effectively
Demonstrate value and transparency in tenders
Build confidence in future growth and scalability

Transforming for the future

By building efficiency, compliance, and data clarity into daily workflows, businesses strengthen their foundations for growth and resilience.

You can find a range of guides in our resources section, which includes:

The Re-flow return on investment
Redefining health & safety in Highways & Civils
A digital implementation checklist (a useful resource that suggests points to consider before beginning a digital transformation)

Question 16

Is there a minimum number of users?

Accepted Answer

Yes. Re-flow requires a minimum of 10 users. That’s across the app (used on sites) and dashboard (used in the office).

The software is designed in part for large, complicated operations with hundreds of users or more – but it can also support smaller businesses as they grow.

The ability of the software to scale is one of the key reasons why Re-flow is ‘the only field management you’ll ever need.’

Question 17

Does the per user pricing apply to both office and app users?

Accepted Answer

Yes. Pricing is based on the number of active users, regardless of whether they primarily work on the app or the office dashboard.

Although we advise a call to our team to discuss your options, here are a few essential details on our pricing:

User cost:

£36.50 (pay annually)
£38.50 (pay monthly)
10 users minimum, and a 3-year contract

Question 18

Can I add more users as my business grows?

Accepted Answer

Of course. Re-flow is designed to scale with your business. You can add users at any time, whether you’re bringing on new staff or expanding to new regions.

Question 19

Is there a minimum contract length?

Accepted Answer

Our standard contracts are for 3 years, which gives businesses stability and the breathing space to streamline and improve their operations in often unexpected ways.

Once companies use the software and work closely with our support team, they find Re-flow to be a far more adaptive tool than they first imagine. Need specific KPIs to improve a specific area? Re-flow will support the evolution of your company during implementation and beyond.

Question 20

Does Re-flow offer a trial?

Accepted Answer

We recommend speaking to our team to discuss the best way of experiencing the software.

Question 21

How long will it take to get Re-flow set up?

Accepted Answer

Your Re-flow system is usually deployed within 1 working day, ready for you to load your data, configure the software to your needs, and start working.

For more complicated processes, the setup will depend on the size of your team and complexity of your goals. This setup can involve training sessions, site visits, and also project managers.

Whatever option suits you best, we’ll guide you step by step and guarantee that your implementation is smooth and structured.

Question 22

What support is there during the project management phase?

Accepted Answer

From discovery to rollout, our team provides hands-on support throughout your implementation of Re-flow. This typically includes:

Discovery sessions to understand how your business works and how Re-flow can be shaped to fit. This may involve building new forms, reports, fields, or automations to support your workflow.
Regular check-in meetings to monitor progress, share advice, and help embed Re-flow into your operations. Meeting frequency and format are agreed when we start working together, but this can be adapted as the project evolves.
Training support, where we work with nominated ‘Re-flow champions’ in your business to develop effective rollout plans. This approach builds internal expertise and ensures long-term self-sufficiency for your team. Otherwise, we can deliver training ourselves if needed.
Advice on integrations, where we’ll support your third-party developers by answering questions – though we don’t develop custom integrations ourselves.
On-site visits, when useful, to run workshops, deliver training, or assist with scoping.

As the project progresses, our general support team are also available to assist with any standard queries or technical issues.

Question 23

Does Re-flow offer site visits for on-site training sessions?

Accepted Answer

Yes. We regularly deliver on-site training sessions, either as part of a project or arranged separately through our Outreach team for existing clients.

We’ll work with you to define the goals and focus of each session to ensure the training is tailored to your needs and delivers real value to your team.

Question 24

Are additional professional services available for complex or custom requirements?

Accepted Answer

Yes. If you need support beyond standard setup – such as help with complex workflows, additional forms, or process automation – you can purchase professional services on an ad-hoc basis.

You can request a quote at any time via the support team. Alternatively, the best value is available by including these services during the initial sales process.

Question 25

If I have a problem, what support is available?

Accepted Answer

You’ll have access to phone, email, and ticket-based support. For standard enquiries we target a response time of 1 business day.

For more urgent or critical issues, our team aims to respond in as little as 1 hour during business hours. We’ll do whatever we can to minimise downtime.

Question 26

What are the opening hours for Re-flow support?

Accepted Answer

Our support team is available by phone from 8.30am to 5.30pm, Monday to Friday.

Outside of these hours, you can still get in touch by raising a support ticket via the ‘Support’ page on the left-hand menu of your Re-flow dashboard, or by emailing support@re-flow.co.uk.

Tickets are monitored out of hours, and we’ll always do our best to resolve any urgent issues as quickly as possible.

Whether you need help with a technical problem or just have a question, we’re here to support you.

Question 27

What SLA (Service Level Agreement) is in place?

Accepted Answer

Our target response time is within 1 business day for standard queries. For more urgent or critical issues, we aim to respond in as little as 1 hour during business hours.

Our support team monitors all incoming tickets and prioritises them appropriately to keep your operations running smoothly.

Question 28

Do you have a knowledge base?

Accepted Answer

Yes. The Re-flow Knowledge Base is available 24/7, with written and video guides covering every part of the system.

Everything can be accessed via the support button on the Re-flow dashboard.

Question 29

How do I train my team to use Re-flow?

Accepted Answer

We have plenty of experience getting teams up and running with Re-flow, so if you sign up for the software, you’re in good hands.

From onboarding sessions to close collaboration with your teams and a carefully paced rollout, you’ll be able to keep your operations moving as you upgrade.

Once you’re up and running, support is always available – along with access to a knowledge base full of written and video guides to the software, available 24/7.

You might also be interested in:

Re-flow features
Case studies

Question 30

What are the required device specs for the Re-flow app?

Accepted Answer

The Re-flow app requires:

iOS 14 as a minimum on the iPhone and iPad (supported by iPhone 6s and above)
Android 7 as a minimum on other brands of phones and tablets

Modern smartphones and tablets will have no problem running the app, but for optimal performance we recommend:

IOS 16 (released September 2022) and beyond
Android 8 (called Android Oreo, released August 2017) and beyond

Other features are mandatory for running Re-flow. Devices must satisfy the following criteria:

A device/app store region set to UK or Ireland
Built in GPS/location functions (on older phones, a common tell for this is whether the device supports a SIM card)
A built-in camera
As standard security/firmware – in other words, the device must not be modified (e.g. jailbreaking or rooting) as it may affect compatibility with the app store
All operatives and other app users must be on Re-flow version 1.9.001 or higher to ensure that they can use the app successfully

Note: there is no exact storage space requirement for the app, as this will fluctuate dependent upon your company's usage levels (files and photos require the most space

Question 31

Some members of my field team want to use the app on their own phones – is that possible?

Accepted Answer

Yes. Re-flow is designed to be immediately accessible. Site workers across the country are already accessing all their forms, tasks, and other documents through the app on their own devices.

Teams are able to get started without additional purchases from your company, and costs are kept to a minimum.

Question 32

Does Re-flow work on iOS and iPhones?

Accepted Answer

Yes. The app is available via the Apple App Store and works on both iPhones and iPads.

(Note: it also works on Android devices.)

For optimal performance, we recommend using IOS 16 (released September 2022) and beyond.

Question 33

Does Re-flow work on Android devices?

Accepted Answer

Yes. The app is available via the Google Play Store and works across a wide range of Android smartphones and tablets.

(Note: it also works on Apple devices.)

For optimal performance, we recommend using Android 8 (called Android Oreo, released August 2017) and beyond.

Question 34

Can I integrate Re-flow with my accounting software or CRM?

Accepted Answer

Yes. Re-flow’s API and integration options allow you to connect with common accounting, CRM, and ERP systems to reduce duplicate data entry and keep everything in sync.

Question 35

Can I integrate Re-flow with Xero, Sage or QuickBooks?

Accepted Answer

Yes. We offer integrations with major accounting platforms including Xero, Sage, and QuickBooks, so financial data flows smoothly between systems.

Question 36

Can I integrate Re-flow with my current job management system?

Accepted Answer

Yes, as long as your existing system can connect via API.

Re-flow has a modern, well-documented API that enables third-party integrations. We’d just need to confirm that your current software can work with it.

Question 37

Is there an API to connect Re-flow to third-party systems?

Accepted Answer

Yes. Re-flow includes a REST API that allows for secure, two-way integrations with external systems.

Question 38

Is Re-flow a cloud-based field service management solution?

Accepted Answer

Yes. Re-flow is cloud-based, which means you can access it anywhere, anytime, with automatic updates and no need for on-premise servers.

Your office team will access the dashboard through a web browser, while operatives in the field use the mobile app. The app also supports offline working, so your teams stay productive even in areas with poor signal.

Question 39

Is my operational data secure?

Accepted Answer

Yes. Data security is a top priority. As a software company operating in an industry with large contracts, we understand the risks. That’s why we protect our clients’ data with multiple security features:

2FA and single sign on
Encryption during transfer
Protected and monitored servers
Regular data back ups
Individual logins for each user

Question 40

Is all my data going to be secure?

Accepted Answer

Yes, absolutely. All data in transit is encrypted over SSL, the servers are protected with DDoSX (DDos protection), WAF (Web Application Firewall) and Threat Monitoring/Threat Response. Finally, we back up all your data everyday, on a 30 day cycle, so even if there was a catastrophe, we can restore your data. Re-flow servers are monitored 24/7.

Question 41

How much cloud storage space for files and photos does Re-flow provide?

Accepted Answer

Re-flow provides unlimited cloud storage. We have a policy of fair use, but in practice, even clients submitting thousands of forms and images never reach a theoretical limit.

Question 42

What standards and certifications do Re-flow work to?

Accepted Answer

At Re-flow, we’ve achieved our Cyber Essentials and Cyber Essentials Plus certification.

We’re also progressing through our ISO 27001 accreditation.

Question 43

What are the benefits of Re-flow field management?

Accepted Answer

Our field management software brings every part of your field operations together in one powerful, easy-to-use platform.

Industry leaders across infrastructure and construction are already using it to future-proof their operations and support long-term, sustainable growth.

While we always recommend speaking with us directly to see how Re-flow could align with your specific workflows, the software includes a wide range of industry-specific features designed to help businesses better manage teams, assets, and contracts.

Benefits

Re-flow offers businesses a broad range of benefits, which can be grouped into five main areas:

Consolidation of the entire field workflow in one place
Providing accessible software to employees resistant to technology and change – while also offering powerful features for IT teams
Transforming compliance and safety
Saving time and working more efficiently
Unlocking visibility, data insights, and reporting

Benefit 1: Consolidation

Re-flow addresses the day-to-day tasks, challenges, and requirements that make up each step of your field operations.

As an end-to-end field management system, everything you need is on Re-flow –automated, streamlined, and connected:

Quoting
Creating jobs and tasks
Scheduling
Managing your teams and assets
HR
Smart forms, RAMs, method statements, etc.
Managing qualifications and vehicle servicing
Reporting

Benefit 2: intuitive, accessible software and an easy-to-use app

Crucially, as many site workers and admin are uncomfortable or resistant to technology, the software has been designed to be intuitive and easy-to-use – while also providing more advanced features for companies with dedicated IT teams.

Workers quickly realise that, the software makes companies more productive, competitive, compliant, and safe, it also makes their lives easier too.

Therefore, they buy into the processes asked of them.

Benefit 3: Compliance

Compliance part 1: on-site processes

Re-flow contains multiple easy-to-use dashboards, typically accessed via an internet browser and designed for use in the office.

One dashboard gives you full visibility over form completion – and with it, a clear view of compliance across your operations.

The app – used by operatives, supervisors, and foremen in the field – becomes another essential tool. It allows you or your management team to enforce task sequences, ensuring work is completed in the correct order.

That means everything from defect forms and RAMs to supervisor reports can be assigned to individual users and made mandatory. You can even prevent jobs from progressing unless all site compliance requirements are met.

As a result, compliance gaps become a thing of the past, and you get the peace of mind that nothing moves forward unless it's been done right.

Compliance part 2: records, management tools, and reporting

With Re-flow, your auditing is simplified. The software provides you with easy access to the key information you need – whether that’s permits, RAMS, incident logs, or equipment inspections – and by producing clear, professional-looking reports.

If you need to show your digital forms, you can evidence everything quickly through the dashboard.
Forms are time-stamped

Question 44

How does field management software improve efficiency?

Accepted Answer

Field management software like Re-flow improves efficiency by automating repetitive tasks, connecting the right information with the right people, streamlining and enforcing compliance, and connecting daily workflows across jobs, teams, and assets.

Most of the businesses we work with see multiple efficiency gains:

Job management: Scheduling becomes quicker and more dynamic. Information is easily shared with your teams. And data is captured automatically.
Asset and team management: Reminders for MOTs, servicing, qualifications, and other time-sensitive events are automated and pushed to the right people, so nothing gets missed or lost in a spreadsheet and bottlenecks and miscommunication are completely avoided.
Compliance: Mandate compliance tasks. Get full real-time visibility of what has and hasn’t been completed. Collect records as you go and easily produce materials for audits.
Automations: Submitted forms trigger notifications or pass the form on to whoever needs to see it – whether that’s a defect report, timesheet, or holiday requests. This ensures that the right next steps are taken in a timely manner that fits naturally into the workflow. For example, if a risk assessment is marked unacceptable, it can be automatically routed to a manager for review.

At a more detailed level, Re-flow’s automation engine can:

Create or edit records – for example, update job statuses, or even generate a new job from a form submission.
Send notifications – for example, email a manager only when a form meets certain conditions – whatever you require – reducing noise while ensuring action is taken when needed.
Update form statuses – creating simple workflows where forms are passed between users for review, approval, or revision.

Taken together, these multiple efficiency boosts reduce the manual chasing of documents and updates, create seamless workflows with fewer missed steps, and help your team spend more time doing their work in the most streamlined way possible.

You might also be interested in:

Re-flow features
Case study: How Breedon Group improved auditability by 100%
Case study: How QMS improved communication and HSE reporting by 100%
Article: How field management software keeps your operations audit ready 24/7

Question 45

Can field management software reduce operational costs?

Accepted Answer

To go into detail into reducing costs, we’d need to spend some time understanding your current setup – and our team are always on hand to take a call and to start that conversation.

That said, there are clear areas where companies see a significant reduction in operational overhead after implementing Re-flow.

For example:

Better use of assets and people: Real-time visibility helps teams manage resources more efficiently, avoid conflicts, and reduce downtime. When repeated day in day out across every job, time and efficiency savings can have a huge impact on productivity – and also profit.
Getting things right the first time: With clearer job instructions, clear task lists, on-site data capture, and photo proof of work, rework and follow-up visits can often be avoided.
Less admin: Automations around form submissions, scheduling, and compliance reminders mean fewer manual checks and fewer hours spent on routine tasks.
Connected sites and offices: Build a company knowledge base and have it accessible on site through the cloud. If operatives need HR forms, they can access them immediately without distracting the office. Elsewhere, if documents need delivering to site, then save time and expense on wasted journeys and deliver them immediately to the app at the click of a button.

Ultimately, Re-flow supports your business to work smarter – and at maximum efficiency.

You might also be interested in:

Find out: Discover your Re-flow return on investment
Case study: How TMO save over a day of admin time and £1,000-1,500 every month
Article: ROI, the business case for civils and highways operations software

Question 46

What if I don’t want all of my employees to see certain information?

Accepted Answer

No problem. Re-flow lets you assign users to specific user groups and control access via permissions.

You can choose exactly which parts of the system each group can view or edit – so the right people see the right information, and nothing more.

Question 47

Can Re-flow be customised?

Accepted Answer

Re-flow is highly configurable. Dashboards can be adapted with custom fields to better reflect your workflows and business processes.

This is a bespoke, chargeable service – just speak to our team if you’d like to explore your options.

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