Boost customer and contract assurance
Turn site records into client-ready evidence
Re-flow builds each client’s evidence requirements into the forms your teams fill in on site, so photos, checks, and sign-offs are recorded while the work happens. The office can then review the record before handover, send clients a report in a consistent format, and find the evidence again when a query or tender comes up.
Trusted by companies just like yours
Build each client’s requirements into the job
Clients don’t all ask for the same proof. Re-flow lets you capture different requirements within the forms for each job, which you can enforce in various ways to make sure they get done. This way, you always capture what you need while taking the pressure of remembering from your team.
Build forms with required fields for each client or contract
When a client or contract needs something different, you change the required fields. You don’t have to build a new form each time.
Set up handover checks for work with long-term guarantees
Quality control and handover forms record what each client will expect to see later.
Build whatever you need – in house or with our team
While bespoke forms built by Re-flow on your behalf are delivered as professional services hours, you also have permanent in-house access to Re-flow’s form builder. This way you can adapt to new client requirements quickly within your own team.
As our clients all have different requirements, we can set up bespoke audit templates that hit all their requests. We can be assured that we’re working to that standard – and so can they.
Capture the record on site and check it before handover
When forms are filled out at the end of the day and evidence is pulled together after a job, it relies on memory. Inevitably, someone in the office has to chase what’s missing. Re-flow’s forms record photos, sign-offs, and checks within the flow of work – these tasks can be designed to be impossible to skip – and the office can review them before anything goes to the client.
Complete the report before leaving site
Your client’s documentation builds each day as work is completed, so the moment your crew leaves, everything is ready and complete.
Attach photos and documents
Evidence is filed against the job when it’s taken, so nobody has to sort through phones or emails later.
Make the essential items mandatory
A form can’t be submitted without the photos and fields that the client or contract requires.
Add a second check on critical items
Critical items can need a sign-off from a second person, and they don’t need to be on site to do it.
In the first two months after Core Highways’ South West region went live, its teams completed 15,000 tasks and sent back nearly 200,000 photos as evidence. Dafydd Lougher, head of operational excellence, estimates they now capture over 1,000% more data than on their old platforms – in part because staff find the app easier to use.
Send clients a consistent report
We understand that clients judge your work partly on the report they receive, and we’ve made professional-looking reporting easy to achieve as a result.
Produce reports in one clear layout
Reports are set out in sections with photos in the same structure every time.
Send the report to everyone who needs it at once
Completed reports can go to the client, your accounts team, and anyone else involved, so the information isn’t retyped and manually processed as it’s passed on.
Share forms with clients
Completed digital forms can be shared with clients directly.
Keep the same standard across every site
Standard forms collect the same information whoever fills them in and wherever the job is taking place.
Bridge Civil Engineering work for clients including National Grid, the Environment Agency, and Devon County Council. Their monthly health and safety reports come straight from forms completed on site, so the information is ready when clients ask for it. Mike Rockey, construction director at Bridge Civil Engineering, says: “When we have to do quarterly reviews with the clients, the Re-flow information is readily available, and our clients are always impressed with the app and what it allows us to do.”
Find the record when someone asks and use evidence for tenders
Questions about a finished job can come months or years later from a client, an auditor, or a prospective client reviewing a tender. These requests are quick to answer when the evidence is filed against the job and easily found with a quick search.
Search by job
You can find the photos, drawings, dates, and people involved in a job without phoning round all in a well-organised company database.
Keep records filterable for the long term
Records stay searchable by job indefinitely.
Use evidence from completed jobs in tenders
Filter past jobs for the criteria a tender asks for and include them in your submission.
Show a client the controls you have in place
If a client has concerns about how work is managed, for example after an incident, you can show them the checks, records, and sign-offs completed on every job. That gives them something specific to review when deciding whether to release more work.
Danny Rouse, head of SHEQ at Heffernan Utilities, does much of the tender writing. He filters Re-flow for jobs that match what a tender asks for, such as “10 jobs there where this has occurred.” He says the value is the quality of what he can send: “I could send an abundance of information that really shows what we do.”
