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Case Studies

Highway Traffic Management

Highway Traffic Management
Context
  • Founded in 1995, Highway Traffic Management distinguished itself as an industry leader in temporary traffic management.
  • Based in Birmingham, the business has over 100 operatives, with 80% working remotely on sites around the country.
  • Nearing three decades of operation, Highway Traffic Management has built a reputation for quality, safety and efficiency, specialising in high-speed roads, 12C mobile works, and 12D street works.

Challenge

Prior to finding Re-flow, Highway Traffic Management had already attempted to begin its digital transformation with another pieceof software. That system, however, was not meeting their needs.It didn't provide them with the flexibility they required to continue growing sustainably. It restricted them from adapting to changing circumstances, such as communicating job updates or altering crucial forms. These limitations were holding back the operations teams’ ability to expedite administrative processes, costing them time, efficiency and profitability.

On job sites, teams were dealing with a slow and unresponsive app experience. Constant lag and buffering when trying to navigate and complete tasks was costing valuable time andquickly became a source of frustration among operatives.

Another critical requirement was that billing and invoicing be handled quickly and efficiently to help ensure that the company would be able to get paid promptly on completion of works, without hassle or tedious admin. As it stood, the solution they had chosen was creating more problems than it promised to solve.If Highway Traffic Management was to continue growing, it needed a system in place that had the flexibility to grow with them.

Marcus Casey Quote Image
Quote

We were changing, and we needed a system that would change with us. The other system was very limited.

Marcus Casey
Commercial Director
Highway Traffic Management
Solution

After exploring alternative software solutions, Highways Traffic Management found Re-flow.

Re-flow's customisable digital forms grant the flexibility to fit any business's needs. With a full catalogue of customisable forms, our simple yet powerful form builder can be used to create anything from simple, general forms, to highly complex forms for specific purposes. Built to regulatory standards, our forms go beyond paper and take full advantage of formulas, calculations and automation that can further streamline operational processes. With a user-friendly block-based system, forms can be built within seconds of picking the system up.

Jobs can be created and loaded with all the information teams need, from site specifications and drawings to PDFs, videos and detailed diagrams. Jobs are then instantly synchronised with the app and accessible to all relevant operatives. Even if mobile signal is lost, Re-flow's offline working ensures no lag or risk of lost data, meaning work can continue in all conditions. All information attached to the job can still be accessed, forms completed and tasks marked complete. Once signal is regained, all information is synchronised and instantly fed back to the office, complete with date, time and location stamping, that keep a detailed record of when and where works are taking place.

Re-flow also allows for the setting up of complete BOQs as jobs are created. Users can add everything from their records – plant, materials, labour and more. Costs and margins can be customised, the system will than automatically keep track of quantities and VAT, which can be shared with the client to ensure they remain informed throughout the job. Invoices can be sent with their status tracked through the dashboard. When a project is ready for invoicing, so are you.


Outcome

With Re-flow, HTM now have all the flexibility they need to create, manage and update jobs and forms, as they need to meet their goals. Jobs are created, shared and monitored right from the dashboard. Having eliminated the tedium previously associated with these processes, the operations team now has more time to focus on the work that matters.

Greg Baldwin Quote Image
Quote

The flexibility that came with Re-flow, it allowed us to change our processes, revisit what was necessary and cut out a lot of the areas that we weren't efficient in.

Greg Baldwin
Managing Director
Highway Traffic Management

Teams get the information they need without delay, utilising the app and dashboard to instantly communicate between site and office. The user-friendly design of the software means the team's transition over to Re-flow is easy. The ability to customise the dashboard and app with their own branding, language and forms has allowed HTM to keep operational processes consistent, while taking advantage of the benefits that come with digital transformation. Simple drop-down fields and mandatory completion makes completing forms simple and accurate, ensuring no corners are being cut and high-quality information arrives at the office instantly every time.

Greg Baldwin Quote Image
Quote

What made Re-flow stand out for us was it had both style and functionality. The aesthetics of it are excellent, which makes the user experience easy to run through and the system is clear on where you find things and how you navigate through it, so for our users it was perfect.

Greg Baldwin
Managing Director
Highway Traffic Management

With accurate, real-time data comes more accurate reporting. Thanks to customisable and exportable reports, information can easily be viewed and communicated across the business. The team now have the breathing room to identify the challenges and opportunities ahead while making data-driven decisions on how to move forward.

Greg Baldwin Quote Image
Quote

Communication has improved tenfold because our operational managers can see what step our operatives are on in within the job and they have feedback for the client instantly on the dashboard.

Greg Baldwin
Managing Director
Highway Traffic Management

Reporting is also shared with clients, giving them an accurate real-time understanding of how works are proceeding. This transparent communication with clients helps ensure a quick and easy process for sending invoices and receiving payments as well as increasing customer satisfaction and retention.

Marcus Casey Quote Image
Quote

Personally, for me, it makes my life easier because once that client has the correct amount of paperwork that we're invoicing for, they're going to pay that invoice a lot quicker.

Marcus Casey
Commercial Director
Highway Traffic Management

Highway Traffic Management is part of a nationwide community of flourishing infrastructure businesses, taking full advantage of Re-flow’s powerful features to digitally transform their business. Improving efficiencies, increasing profitability and ensuring safety and sustainability in all operational processes – these are the benefits businesses find with Re-flow.

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