Gain operational control
Run more sites, contracts, and people to one high standard
Re-flow gives you the tools to run your operation in one connected system, so your business can take on more sites, contracts, and people without losing grip on the quality of your work.
Trusted by companies running complex operations every day
Schedule compliant teams and available equipment onto each job
Re-flow brings together jobs, people, vehicles, and equipment in a centralised company record. This feeds the software’s smart scheduler for better control over everything from reactive work to long-running contract programmes.
See what’s free before you assign the next job
Crews, vehicles, and equipment show against the jobs they’re assigned to. If someone or something is already committed elsewhere, Re-flow flags the clash while the schedule is being built, so a double-booking gets caught at the planning stage.
Check a job is ready to start
Qualification checks run as part of scheduling, so an assignment is blocked until all required qualifications are present. Plant defects and service history sit in the same view, so the planner sees issues like off-road vehicles before confirming the job.
Keep working hours in view when you plan
Re-flow tracks working hours and rest between shifts, issuing a warning or a block when an assignment breaches the rules.
Plan ahead easily
Recurring jobs and planned work programmes are set up once and don’t need rebuilding each week. Services and MOTs can be entered as events, so a vehicle shows as unavailable when it’s due.
Jointline use Re-flow to bring working-time, vehicle, job, and other operational information together, giving managers a clearer view of the resources behind the schedule. Head of business assurance Julie Davidson says: “Having that real-time visibility has been a real game changer for us.”
Stay flexible on site, avoid delays, and get the information you need
React to changes and quickly send new instructions to site
When a method statement or risk assessment changes, the risk of costly errors or delays increases. Re-flow provides a single location for site updates, communication, and document control, so there’s less need to chase teams and fewer trips to site to fix issues. Instead, Re-flow pushes out updated documents to whoever needs them, keeping the office and site always working from the same up-to-date information.
Get the detail you need from site first time
Operatives have plenty to keep track of on a job, and site reporting can be inconsistent. But with Re-flow, forms guide them through the steps you need, everything from taking a photo to capturing a signature. Drop-down menus and autofill cut the typing, and the forms only ask for what’s relevant, cutting down wasted time.
This way, supervisors no longer need to remind operatives what to report and the issue of chasing information improves. The forms are quick to fill in, so they ask less of the crew’s time, and because every operative answers the same questions, the information reaching the office is consistent from site to site and complete when it arrives.
Without Re-flow, we would have to have telephone conversations, adapt the forms, print them out, and take them out to site, which could be anywhere in the south-west, two, three hours’ drive away. Whereas with Re-flow, we can update the documents immediately and they can see them on site in full.
Hold every site to the standard you set
Run every site, team, and acquisition with one way of working
Every site and depot can work from the same job set-up, forms, records, and stages – and share resources too. A new site, team, or acquisition steps into a process that already exists, and someone sent to another region works the same way no matter where they are in the country. Where one team or contract genuinely needs something different, you set up that difference on purpose and the rest stays standard.
Make sure every check is done before the work moves on
To guarantee you get the data you need from sites, Re-flow’s in-app forms subtly enforce behaviour. Forms can’t be submitted unless all the required information is complete. Job progress can also be blocked unless certain conditions are met – for example, the postcode of the site location only appears when the vehicle check has been done to standard, a supervisor can be kept out of a job until their crew have acknowledged the briefing, or a form can refuse to submit until its required fields and photos are in. This way, you no longer have to rely on your team remembering everything they’re being asked to do – the software can also guide them step by step through the correct process, no matter the task.
Raise the standards on site
When a site photo is required before the next task can start, your crews feel more accountable, check their work, and raise their standards as a result. This is a result of the photo being time stamped and because it shows who took it. It reaches the office as soon as the form is submitted, and it serves as a gentle nudge for site teams to pay more attention to the standard of their delivery. This recreates the impact of having a supervisor or manager permanently on site, without putting that pressure on your teams.
Re-flow has increased accountability, given us instant visibility, and basically just put us in the 21st century in terms of how we do business.
See progress and issues as they happen
Receive updates and get live visibility of your operations
As site forms are submitted, they immediately upload to the office – or as soon as a remote team gets signal. From your dashboard, view the day’s inspections, site checks, and defect reports without waiting for them to be collected and entered. Reports can be filtered by site, team, or type of check, so you can look straight at the question you’re asking.
Review photos, signatures, and locations without driving to site
Operatives mark-up photos with arrows and measurements, and each signature records the signer’s name, date, and time. The location field adds a GPS timestamp, and everything is filed against the job it relates to. From the office, you can see what was done and where without anyone there to show you. That means more time for the most necessary and useful site visits.
Spot what’s missing the same day
Dashboards show which sites have submitted their required forms and which haven’t. Re-flow can flag a record that hasn’t arrived, and managers can have a progress report sent each morning, so a missing form is something you act on that day. Progress reports can be automated: set a time and Re-flow can automatically send managers morning compliance reports. Send these in stages – a 9am report to supervisors, giving them time to address issues, and a final 10am report to managers showing everything is as it should be.
In real terms, it’s probably saving between 10 and 20 hours a week, by not having to visit sites to deal with issues that we can do remotely through Re‑flow.
Get issues to the person who can fix them
Alert the right person the moment a problem is logged
When a form records a problem, Re-flow can notify the right person as it’s submitted, and can alert several people at once. You set each automation up once and choose the conditions that trigger it, so the right people hear about a defect, a near miss, or a failed check, and managers aren’t copied on every routine submission.
Keep your vehicles and plant in working order
A defect recorded on a vehicle or plant check can go straight to the workshop user, and the asset’s status can change to show it needs repair. When the repair is done, the workshop resubmits the form and the record shows each step, so the repair can start the day the defect is found. And because every submission carries the name of the person who made it, with the date, time, and location, so managers can see what’s been done and who did it.
At South Wales Sports Grounds, plant defects that previously took days to reach maintenance now reach the workshop within minutes, helping repairs begin sooner.
