Re-flow

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Our Service

Our services that help you get the most from Re-flow

At Re-flow, our client services team are dedicated to making your company and operatives get the most out of their workflow management system. Our service to our customers starts long before we've even spoken to you for the first time, because we develop our software with the end user in mind at every stage. This helps user adoption for field operatives and makes the administration intuitive as you start to engage the full power of the software.

See what else we do to support you
Re-flow is white labelled. We brand it up to your company colours with your business logo
Your Company Branding
Re-flow is white labelled. We brand it up to your company colours with your business logo
We train you up, so you and your workers understand how to use Re-flow
Training
We train you up, so you and your workers understand how to use Re-flow
Support is offered via our ticket system – accessed through the Re‐flow dashboard – and by telephone. We monitor the Re‐flow system and our hosting services 24/7
Support
Support is offered via our ticket system – accessed through the Re‐flow dashboard – and by telephone. We monitor the Re‐flow system and our hosting services 24/7
We provide a fully managed and secure hosting service for your app data and dashboard
Hosting
We provide a fully managed and secure hosting service for your app data and dashboard
We’ll keep your system up-to-date with security patches, upgrades to future versions of Android and iOS, as well as compatibility with new releases of operating systems
Maintenance
We’ll keep your system up-to-date with security patches, upgrades to future versions of Android and iOS, as well as compatibility with new releases of operating systems
We are constantly developing Re-flow and have a pathway of upgrades planned for years to come. As new features become available, we automatically add them to your system
Ongoing Development
We are constantly developing Re-flow and have a pathway of upgrades planned for years to come. As new features become available, we automatically add them to your system
Re-flow has an API, which means we can interface with other systems you may already use such as accounting and CRM software
APIs
Re-flow has an API, which means we can interface with other systems you may already use such as accounting and CRM software
Our extensive database of step-by-step guides will answer most of your questions
Support Documentation
Our extensive database of step-by-step guides will answer most of your questions
We have connectors to Sage, QuickBooks and Xero. If you use one of these financial packages and want to connect Re-flow, you can do so yourself via Re-flow’s settings section.
Connectors
We have connectors to Sage, QuickBooks and Xero. If you use one of these financial packages and want to connect Re-flow, you can do so yourself via Re-flow’s settings section.

Your Journey with Re-flow

Launch Timeframe

We aim to have your system launched and ready for access within 2 to 5 working days from your confirmation receipt. Your system will then be ready to use and you will be free to enter your records and data.

Onboarding Process
  1. You will receive an email introduction containing a unique web address link to your system.
  2. You will be guided to two initial short videos to get you started with Re-flow.
  3. One of our support team will follow up with a phone call and schedule any required walkthrough screenshare support you may require in addition.
Support

The best way to raise an issue or request support is via our ticket system - accessed through the Re-flow dashboard. Raising a ticket alerts the whole support team so you know your message has been seen and is being dealt with. You can raise a ticket 24/7.

Maintenance

We keep Re‐flow up to date with Android and iOS upgrades, security updates, as well as maintaining our hosting environment. We have a roadmap of development of new features and improvements to Re‐flow to keep it industry relevant and future proof. We publish news of new features via email, social media and our website.