News

Context

• BV Communications is a full turnkey supplier specialising in the design, build and implementation of fibre optic & copper networks across the UK.
• With a painstaking attention to detail, the company’s work has earned them a reputation for providing high quality services that keep their customers confident and satisfied.

Challenge

BV Communications was facing an issue that many in the telecoms industry face – an overreliance on legacy spreadsheet software, siloed communication methods and a lack of integration between their various systems. Lack of centralised oversight meant important evidence, such as photos being sent through WhatsApp, could be easily lost, impacting the company’s profitability and costing clients precious time in tracking job progress.

In some cases, admin workers found themselves working through a dozen disparate Excel spreadsheets in a day. Without a systemised way of looking at information and tracking changes, issues could arise from parties accessing and editing information, limiting the accuracy of data and the amount of oversight the business possessed.

Solution

The team at Re-flow have worked with numerous businesses within the telecommunications sector, granting an intimate understanding of their unique requirements.

With Re-flow, siloed systems and disjointed communication methods are rendered obsolete. All functionalities to do with harvesting and collating key data from on-site operations is stored and communicated through the system. Real-time data is harvested through customisable digital forms, with a pre-built catalogue of common work forms such as dynamic risk assessments, vehicle checks and more accessible from the get-go.

This data can then be collated into exportable PDF reports or used to set up automated workflows. These can trigger updates statuses such as job progress in the scheduler or vehicle defects in the asset management view. Furthermore, automations can also be used for client communication, triggering push notifications, e-mails or even SMS messages to keep customers current on job progress in real time. These can be sent out fully equipped with forms, site photos and more.

From job creation to form completion – Re-flow keeps a log of all data going through the system. This provides a systemised way of managing information, with complete oversight over what work has been completed, by who, when and where. This enables businesses to effortlessly build robust audit trails that keep compliance and processes airtight.

Outcome

Having chosen Re-flow as their dedicated field management software supplier, BV Communications quickly resolved their challenges by uniting all major field management processes within the system.

The team can now instantly collect and share information from the field, then feed it back to clients, providing valuable savings in time for admin staff and the back office. On a day-to-day basis, the team send at least 15 – 20 forms through to several clients, containing 20 – 30 photos from sites, as well as geo-tagged locations. This transparency enables the team to foster an unrivalled level of customer confidence.